Enhance security and compliance with HIPAA-compliant, SOC 2 certified platform Integrate seamlessly with EHR to maintain patient context without switching applications Enable mobility giving nurses freedom to work away from fixed stations Ensure accurate message delivery felicebet bonus reaching the right clinician every time via text, call, or video Eliminate chart lookups and reduce medical errors by providing patient information instantly.

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Prevent results from being missed or delayed, ensuring faster patient interventions and improved outcomes. Alert clinicians about lab results immediately with automated, priority-flagged messages. Ready to improve the physician experience? Support provider wellness with auto-generated, optimized schedules powered by customizable rules and preferences.

One platform for clinical communication & scheduling.

Lightning Bolt taps a mathematical process called combinatorial optimization to build balanced schedules that can account for any number of rules and preferences. Post implementation, when changes to schedules occur, PerfectServe provides an intuitive interface to allow office staff to quickly and easily make modifications. This removes the need for any individual to find and refer to a schedule—wherever it may be kept—when attempting to identify the correct physician/practitioner to contact. PerfectServe provides considerable flexibility for configuring and managing schedules. PerfectServe also has the ability to hold messages for future delivery—say, an after-hours call about a prescription refill that doesn't need to be delivered immediately. We work closely with all of our customers to learn about their workflows and how we can set up rules within our platform to automate them.

How Unite Supports End-to-End Care Team Collaboration

PerfectServe facilitates interdisciplinary collaboration across all care settings and among all care team members, including nurse communication. PerfectServe protects the time of physicians and other practitioners by ensuring they only receive relevant communications that require their action, and those communications are delivered according to their individual contact preferences. In this way, care team members can immediately be apprised of new messages when they're moving around to provide care.
While there’s no such thing as a HIPAA-compliant app, PerfectServe is a comprehensive, secure platform that enables you to implement an effective HIPAA-compliant communication strategy across your organization. PerfectServe can also auto-escalate messages that aren’t answered in a timely manner, meaning you don’t have to worry that your communications aren’t being received. Yes, our solution supports bidirectional messaging to improve communication between providers and care teams. For organizations looking to maximize their investment by working with one partner to address all communication and scheduling needs, PerfectServe Unite has it all.

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Our mission is to build cloud-based solutions that leverage AI and rules engines capable of analyzing thousands of variables to optimize workflows historically managed through cumbersome manual processes. Nearly 700,000 users rely on PerfectServe every day to facilitate better outcomes and help them deliver the best patient experience possible. Thousands of medical practices have told us this before making the switch to PerfectServe. It could be human error leading to misrouted calls, and the default is to forward a message to whatever number is available, whether that clinician is on call or off call.

• This is usually due to incorrect schedule and routing rules put in place by your organization or existing call service.
• Ensure information reaches all staff simultaneously during emergencies, reducing response times and improving coordination.
• Creating optimized schedules that meet provider, patient, and organizational needs is challenging and time-consuming.
• Notify nurses when patients need help through systems that route requests to the appropriate caregiver.
• Integrate seamlessly with EHR to maintain patient context without switching applications

PerfectServe facilitates interdisciplinary collaboration across all care settings and among all care team members, including nurses. In this way, care team members can immediately be apprised of new messages when they’re moving around to provide care. It’s proven across 500+ hospitals and 30,000+ practices and post-acute care organizations.

With our clinical communication, physician scheduling, operator console, and medical answering service solutions, we help our customers accelerate speed to care by ensuring the right people are in place at the right time to take action on important information related to patient care. PerfectServe has evolved to become a unified platform with integrated solutions that encompass clinical communication, provider & staff scheduling, a cloud-based operator console, an automated answering service, and patient engagement. PerfectServe’s cloud-based solutions automate communication-driven workflows, build optimized schedules, eliminate non-clinical tasks, promote nurse mobility, and engage patients in their own care to drive impactful real-world results. Called Unite, this platform helps physicians, nurses, and other care team members improve patient care and clinical operations while reducing common frustrations that contribute to burnout.

With all of these pieces in place, doctors, nurses, and other care team members can focus on the joy of helping patients without the roadblocks, delays, and frustrations that have been part of care delivery for far too long. Operator Console allows agents to easily find patient information from the EHR, send secure text messages to providers in real time, and see when providers are available to field patient calls. Administrators can easily access and change call schedules on the fly, expedite consults by allowing referring physicians easy access to practice staff, and set up any number of unique workflows that align with (and automate) the daily activities of their practice related to communication and care coordination. As part of one integrated platform, these solutions improve patient care, enhance provider satisfaction, and give time back to nurses. Protect physicians' time and improve speed to care with a comprehensive clinical communication solution. To meet the evolving needs and expectations of patients and providers, a platform that facilitates communication and collaboration needs to extend beyond the walls of the hospital.
PerfectServe differs from other secure messaging/clinical communication platforms with its proprietary Dynamic Intelligent Routing technology, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation. Our cloud-based operator console gives agents full visibility into schedules, care teams, and patient locations. PerfectServe connects care teams and speeds response times with schedule-, role-, and escalation-based rules for accurate and timely routing of all communications.

• Nearly 700,000 users rely on PerfectServe every day to facilitate better outcomes and help them deliver the best patient experience possible.
• Enable collaboration between care team members while maintaining patient privacy protection.
• PerfectServe is a leading provider of technology that helps healthcare organizations communicate, coordinate real-time care delivery, and schedule their most valuable assets—including people, rooms, and even equipment.
• With this capability, practices are able to manage all communications with a single solution across multiple clinic sites and healthcare facilities while alleviating the costs of a human-centric answering service.
• Our cloud-based operator console gives agents full visibility into schedules, care teams, and patient locations.
• Protect provider time and decrease message response times while enhancing patient care delivery.

Collaborate efficiently with care teams through unified communication threads Streamline workflows and reduce documentation time, allowing healthcare providers to focus more on patient care. Improve care coordination and prevent communication gaps that could compromise patient safety or treatment continuity. Notify care teams about patient updates or events with coordinated messaging.
PerfectServe®️ was founded in 1997 as a response to one medical practice’s broken process for managing patient messages. PerfectServe's pricing structure allows for transparent and predictable costs, with the live operator service adding an extra layer of communication support. PerfectServe does support greater nurse mobility for organizations that are ready to implement a mobile device strategy, but we're always prepared to satisfy a customer's current needs based on best practices without forcing a particular strategy. PerfectServe is able to expedite care team collaboration using the care team web application alone—device independent—or using the web and legacy VoIP devices. PerfectServe uniquely provides communications management functionality for any size physician group or other ambulatory care setting.
PerfectServe’s Lightning Bolt solution manages this complexity so you can focus on patient care. This is due to incorrect schedule and routing rules put in place by your organization or existing call service. PerfectServe also supports integrations with more than 200 other clinical systems, including any third-party scheduling solutions an organization may already have in place. PerfectServe allows nurses to easily identify and immediately connect with the right person for any given clinical situation, meaning it’s just that much easier to get in touch with a doctor.